Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
This warranty covers labor costs for 1 year and direct defective part replacement service directly from the manufacturer for 1 year. After the first year, NIT will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacturer. The customer will be charged normal labor charges for replacement hardware after the 1 year warranty term. Certain components are covered usually from 3-5 years from the manufacturer.
Next IT (NIT) warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to the Customer. During the warranty period, NIT will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be identical but will be equivalent parts. If the hardware system is defective within the first 30 days, NIT will cover the costs shipping the item back. NIT will not be held responsible for shipping costs after 30 days of receiving your computer system. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the original shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. NIT’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at NIT’s sole discretion, refund of the original purchase price. The above constitutes purchaser’s exclusive remedies for breach of warranty. NIT shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, down-time, purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, NIT MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY NIT. EXCEPT AS EXPRESSLY STATED HEREIN, NIT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your Next-branded hardware products, including Next-branded peripheral products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
- Software, including without limitation, the operating system and software added to the Next-branded hardware products through our factory-integration system, third-party software or the reloading of software
- Non Next-branded products and accessories
- Problems that result from:
- External causes such as accident, abuse, misuse or problems with electrical power.
- Servicing not authorized by Next IT.
- Usage that is not in accordance with product instructions.
- Failure to follow the product instructions or failure to perform preventive maintenance.
- Problems caused by using accessories, parts or components not supplied by NIT
- Products with missing or altered service tags or serial numbers
- Products for which NIT has not received payment
- Normal wear and tear
- TO OBTAIN SERVICE UNDER THIS WARRANTY.
Call us at 562-690-9515 or contact us. Have your order number ready. We will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If a return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. NIT will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from NIT. NIT will also not be responsible for damages to any components or loss of any data for goods purchased from NIT. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an NIT employee, inadequate or excessive electrical power surges, or other power irregularities. NIT will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by NIT. NIT will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, NIT will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, NIT will charge a testing fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
NIT gives the customer the freedom to upgrade his or her computer system. If you would like NIT to upgrade your system for you, you will be responsible for shipping costs back and forth and a small labor fee. However, if the customer begins to experience issues after the upgrade the customer must remove the suspected hardware in order to obtain warranty service and support.
- COSMETIC DAMAGE.
NIT takes as much precaution to ensure that all of our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a thorough external inspection is done by a technician prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a U.S. dime will be taken care of by NIT if reported within the first 30 days of original delivery.
- DEAD PIXEL POLICY.
Since NIT does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same warranty terms that NIT has with the manfacturer(s) to the customer. If any of the three conditions are met or exceeded, NIT will replace the unit for the customer:
- Over 6 bright dots or 6 black dots or 6 mixed bright and block dots in total.
- RETURN WINDOW FOR REPLACEMENT HARDWARE.
If NIT does not receive replacement hardware back within the stated time frame below, NIT reserves the right to charge the customer for the value of the hardware, and/or, VOID the customers warranty and technical support services.
- Desktops: 30 Days: Old hardware returned back to NIT within 30 days from shipment of new hardware.