ABOUT THE ROLE
The IT Support Technician III position is a full-time (nonexempt) position. You will play a critical role in ensuring our clients have reliable and secure technology systems and will work closely with clients to provide technical support and help them troubleshoot issues with their computer hardware, software, and peripheral devices. You will also be responsible for maintaining computer systems, including updates and backups, and ensuring the security and confidentiality of client data.
In addition to technical skills, the ideal candidate for this role will have excellent communication skills and be able to work well under pressure. You will be expected to provide exceptional customer service to our clients, and work collaboratively with your team members to resolve technical issues efficiently. In addition, the successful candidate will be adaptable and comfortable working in a fast-paced, high-energy environment. As a growing company, we also prioritize a candidate who is willing to learn and proactively takes on new challenges and tasks when needed.
RESPONSIBILITIES
- Provide technical support to clients via phone, email, or in person (when needed)
- Install and configure computer hardware, software, and peripheral devices.
- Troubleshoot hardware and software issues, including printers and scanners.
- Maintain computer systems, including updates and backups.
- Assist in the implementation of new technology.
- Keep inventory of all hardware and software.
- Maintain knowledge of current trends and developments in the field of technology.
- Ensure the security and confidentiality of client data.
- Document all support activities in a ticketing system.
- Maintain a high level of professionalism, empathy, and exceptional customer service when communicating with clients.
- Maintain knowledge of current trends and developments in the field of technology.
- Ensure the security and confidentiality of data
- Manage Sentinel One Antivirus environment.
- Perform quarterly patching of Firewall, switches, and AP.
- Manage cloud backup.
- Make sure backups are running as scheduled.
- Perform period restoration testing.
- Clean up Azure and remove any expired devices.
- Set up additional policies to ensure devices are compliant.
- Set up additional policies to ensure users are compliant.
- Create policies to ensure new hires and employees are enrolled in the right security groups.
- Manage Sentinel One Antivirus environment.
- Perform quarterly patching of Firewall, switches, and AP.
- Knows how to set up an SSO instance in Azure for cloud-based SaaS.
- Must maintain a professional appearance and demeanor
- Successfully work with Tech Team and under the direction of the IT Coordinator and Tech Lead
- You will be expected to work on-site at our office as part of our team.
REQUIREMENTS
- Minimum five years’ experience in desktop/technical support, trouble-shooting, and repair work in a corporate or MSP environment.
- Valid California Driver’s License for traveling to remote facilities when needed.
- Strong knowledge of computer hardware and software systems.
- Excellent problem-solving skills.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
SALARY & BENEFITS
- Starting Salary: $90,000
- Insurance & Benefits: Medical, Vision, Dental, 401K Match
- Free Gym Access: KINETIC® Fitness Center
- On-Site Dining: Olive Grove Cafe
- Open Campus Concept
- Paid Time Off: Accrued Vacation Time, Sick Days, & Federal Holidays.
OFFICE LOCATION
Innovation Office Park — Irvine, CA
Address: 140 Progress Way, Suite 250
Irvine, CA 92618
