Service Schedules Library

Effective Date: October 14, 2025 · Supersedes prior versions

These Service Schedules are incorporated by reference into Customer’s Master Service Agreement (“MSA”) with Upstream Tech, Inc.
Each selected service in a Customer’s Payments & Services document corresponds to one of the Service Schedules listed below.
Only the services checked and executed on that document apply; all others are excluded. Updates to schedules apply to new agreements and
renewals after their effective date unless otherwise agreed in writing.

Note: The “Project & Engineering Specialists” Schedule is included in all Customer agreements by default and governs any approved project or out-of-scope work performed by Next IT Solutions.

Questions? Contact sales@nxt-it.com.

Schedule Service Name Category Download
ITS-1 N-Central RMM (Remote Monitoring & Management) IT Support PDF
ITS-2 Unlimited Support IT Support PDF
ITS-3 Live Helpdesk IT Support PDF
ITS-4 Rapid Response IT Support PDF
ITS-5 Vendor Liaison IT Support PDF
ITS-6 Virtual CIO (vCIO) IT Support PDF
ITS-7 24×7 NOC Services (Monitoring + Remediation) IT Support PDF
CS-1 SentinelOne Endpoint Detection & Response (EDR) Cyber Support PDF
CS-2 Email Security Cyber Support PDF
CS-3 Dark Web Monitoring Cyber Support PDF
CS-4 DNS Filtering Cyber Support PDF
CS-5 Multi-Factor Authentication (MFA) Cyber Support PDF
CS-6 24×7 SOC Services (Monitoring + Remediation) Cyber Support PDF
CS-7 Defense Training Cyber Support PDF
CS-8 Phishing Simulation & Awareness Cyber Support PDF
CS-9 Auto-Elevate (Privileged Access Management) Cyber Support PDF
CS-10 Password Manager Cyber Support PDF
CS-11 Extended Detection & Response (XDR) Cyber Support PDF
PROF-1 Penetration Testing (VAPT) Professional Services PDF
PROF-2 Vulnerability Scanning Professional Services PDF
PROF-3 Compliance Auditing Professional Services PDF
PROF-4 Compliance Management Professional Services PDF
PROF-5 Project & Engineering Specialists Professional Services PDF
CB-1 Endpoint Backup & Recovery Cloud & Backup PDF
CB-2 Microsoft 365 Backup & Recovery Cloud & Backup PDF