Service Schedules Library

Effective Date: October 14, 2025 · Supersedes prior versions

These Service Schedules are incorporated by reference into Customer’s Master Service Agreement (“MSA”) with Upstream Tech, Inc.
Each selected service in a Customer’s Payments & Services document corresponds to one of the Service Schedules listed below.
Only the services checked and executed on that document apply; all others are excluded. Updates to schedules apply to new agreements and
renewals after their effective date unless otherwise agreed in writing. Individual Service Schedules may be updated independently and carry their own effective dates.

Note: The “Project & Engineering Specialists” Schedule is included in all Customer agreements by default and governs any approved project or out-of-scope work performed by Next IT Solutions.

Questions? Contact sales@nxt-it.com.

Schedule Service Name Category Download
ITS-1 N-Central RMM (Remote Monitoring & Management) IT Support PDF
ITS-2 Unlimited Support IT Support PDF
ITS-3 Live Helpdesk IT Support PDF
ITS-4 Rapid Response IT Support PDF
ITS-5 Vendor Liaison IT Support PDF
ITS-6 Virtual CIO (vCIO) IT Support PDF
ITS-7 24×7 NOC Services (Monitoring + Remediation) IT Support PDF
CS-1 SentinelOne Endpoint Detection & Response (EDR) Cyber Support PDF
CS-2 Email Security Cyber Support PDF
CS-3 Dark Web Monitoring Cyber Support PDF
CS-4 DNS Filtering Cyber Support PDF
CS-5 Multi-Factor Authentication (MFA) Cyber Support PDF
CS-6 24×7 SOC Services (Monitoring + Remediation) Cyber Support PDF
CS-7 Defense Training Cyber Support PDF
CS-8 Phishing Simulation & Awareness Cyber Support PDF
CS-9 Auto-Elevate (Privileged Access Management) Cyber Support PDF
CS-10 Password Manager Cyber Support PDF
CS-11 Extended Detection & Response (XDR) Cyber Support PDF
PROF-1 Penetration Testing (VAPT) Professional Services PDF
PROF-2 Vulnerability Scanning Professional Services PDF
PROF-3 Compliance Auditing Professional Services PDF
PROF-4 Compliance Management Professional Services PDF
PROF-5 Project & Engineering Specialists Professional Services PDF
CB-1 Endpoint Backup & Recovery Cloud & Backup PDF
CB-2 Microsoft 365 Backup & Recovery Cloud & Backup PDF